Ticketing info

COVID-19/Coronavirus

As at 31/03/2020 – 8:36am

 

The Capitol Theatre box office is now closed for all over the counter enquiries. Please call between 10am and 4pm for one of our staff to assist you.

 

Tamworth Regional Council’s Entertainment Venues Division, which includes the Capitol Theatre Tamworth, TRECC, Tamworth War Memorial Town Hall and the Community Centre, will suspend and reschedule major live performances and events until 31 July 2020.

 

We are passionate and committed to delivering the best  live entertainment experience to our community that is drawn from local, national, and international touring productions.

 

However, in response to the COVID-19 pandemic and the latest government and public health advice in relation to non-essential gatherings indoors of no more than 100, we’ve made the decision to suspend and reschedule, where possible, all performances scheduled up until 31 July 2020 with ongoing review based on future recommendations from health and government officials.

 

We’re actively working with all artists, community groups, and touring companies due to perform between now and 31 July to reschedule their shows.

 

Ticketholders to all shows scheduled up until 31 July will be contacted soon by Entertainment Venues. Thank you in advance for your patience and understanding.

 

Please check your emails regularly as well as our website and social media for regular updates. 

 

The Capitol Theatre box office is now closed for all over the counter enquiries. Please call between 10am and 4pm for one of our staff to assist you.

 

Entertainment Venues, under the guidance of Tamworth Regional Council, will continue to monitor the situation and act promptly on advice from Commonwealth and NSW Health officials as well as following advice given by Live Performance Australia (LPA), the national peak body for the live performance industry.

 

The NSW Government issued a Public Health Order on Sunday 15 March in relation to this.

 

Is my show on?

All performances scheduled up until 31 July 2020 will NOT be taking place at their scheduled times. We will be endeavouring to reschedule these to new dates but some may cancel. At this stage performances from 1 August are proceeding but these may change as we reassess things.

 

If an event you’ve booked is cancelled or rescheduled, you will be emailed or called as soon as possible. Please check your inbox regularly.  This information will also be updated on the event page of our website and Facebook pages. Thank you in advance for your patience and understanding.

 

Cancelled Events and Refunds
Ticket holders are entitled to a refund or exchange for any events that are cancelled or significantly rescheduled, as per the Live Performance Australia Ticketing Code of Practice.  

 

For the latest public health updates
Visit NSW Health or call the National Coronavirus Health Information Line: 1800 020 080.

 

We thank you for your patience and understanding.

 

Peter Ross
Manager Entertainment Venues


Three easy ways to book

  1.  Online:

           To see a complete list of what shows we are selling CLICK HERE

           To be taken directly to the ticketing Sign-In page CLICK HERE

  2. Phone: 02 6767 5200

  3. In person: Capitol Theatre - Level 1, Centrepoint, 374 Peel St, Tamworth 


BOX OFFICES

  •     Capitol Theatre: 10am to 4pm Monday to Friday and 1 hour prior to Capitol  performances.
  •     Tamworth War Memorial Town Hall : 1 hour prior to the performance
  •     TRECC: 1 hour prior to the performance
  •     AELEC: 1 hour prior to the performance and some extended hours depending on the event.

GST  & Transaction Fee

Ticket price includes booking fee, and GST. 
A transaction fee of $2.50 (internet) or $3.50 (in person) or $4.50 (phone) and $5.50 (per subscriptions) will also apply. 

 



Gift Certificates

An Entertainment Venues Gift Certificate makes an ideal gift for Christmas, birthday or anniversary. The recipient has the flexibility to choose performances, dates and times.  They are available in varying amounts across all three venues.



School Student Discounts

These are often available for any student up to Year 12, depending upon the show.  Children 2 years and over must have a paid seat.



Concession Discounts

These are often available to Pensioner Concession and Senior's Card holders, university and TAFE students. Proof of entitlement may be asked for at the time of booking and/or at the door.



Group Discounts

When you purchase 8 or more seats you receive a discounted price per ticket. Not available for all productions.



Wheelchair Seating & disability Access

You must call the Box Office to book a wheelchair position. These are not available online. Full wheelchair access to Centrepoint and the Capitol Theatre is available. Patrons requiring wheelchair seats must indicate this to the box office at the beginning of the booking. Sight impaired and hearing impaired customers please contact the Capitol Theatre to discuss your seating requirements. Companion Cards are excepted but not available at all events.



Ticket Exchanges and Refunds

For general ticket holders we have a ‘no exchange, no refund’ policy. Refunds are only available as per the Live Performance Australia code of practice for ticketing. You have a right to a refund if the event to which you purchased an authorised ticket is cancelled; rescheduled (and you cannot or do not wish to attend the rescheduled event); or you are significantly relocated. Click here to see our Ticket Sales Terms and Conditions



Season Subscriber & Member Benefits

Season Subscribers and Members have other benefits like access to Season performances before the general public and one free ticket exchange per Season event.

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